Contact Us

If you need to contact us, there are a number of options available.

Postal address

Chipworks will accept postal correspondence at the following address:

The Barn
Danworth Farm
Cuckfield Road

Online form

Need help with the PINs for login, change of ownership or some similar assistance? Please make use of our enquiry form:

Your name:

Your email address: (essential so that we can reply to your query)

Microchip number, if known:

Choose a topic:

Details of your enquiry: (max 1000 characters)       


General and technical questions can be emailed to us at the following address:

VetEnvoy issues

Users of VetEnvoy services or PMS connected via VetEnvoy may receive a message indicating credentials are incorrect. This generally means the PIN submitted by your system does not match the PIN that Chipworks has on record. This can be resolved by contacting and mentioning the chip number and the approximate time when the message appeared. We will revise the PIN on record and inform you when the registration can be re-entered.


Emergency situation? If you have an urgent issue you may wish to contact us by phone at:

Be sure to have your chip number, PIN(s), vet practice ID, UIC and/or any other relevant information at hand to ensure we can identify and assist you properly.

Chipworks Notice:

We don't create persistent cookies in Chipworks because we value your privacy. We'd like to remove this notice if you've seen it before, but to do so we would have to create a persistent cookie!