chipworks.co.uk
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Fair Processing Notice
- how we use personal information

This fair processing notice explains why Chipworks Data Ltd collects information about you and how that information may be used.

Chipworks Data Ltd collects information about you to provide its products and services including microchip registration and reunification services.

1. Who we are

When we refer to “Chipworks”, “we”, “us” and “our” in this notice it means Chipworks Data Ltd of The Barn, Danworth Farm, Cuckfield Road, Hurstpierpoint, BN6 9GL.

When we say “you” and “your” in this notice, we mean anyone whose personal information we may collect, including

2. How we use personal information

To hold and process your personal data we must have a ‘lawful basis’ for doing so. The six lawful bases are More information on each of these lawful bases can be found here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/.

We use personal information in the following ways:

Use of personal information Lawful basis
  • to provide you the products or services that you have purchased from us
Contractual Obligation
  • to provide you with information, products or services that you request from us
Contractual Obligation
  • to reunite lost or found pets
Contractual Obligation
  • to comply with any relevant legislation including all compulsory microchipping regulations
Legal Obligation
  • to manage our business and conduct market research to meet the legitimate needs of our business
Legitimate Interest
  • to send marketing information to you if we have received your specific consent
Consent
  • to ensure that our website is presented in the most effective way and to enable you to participate in interactive features of our service when you choose to
Legitimate Interest
Consent
  • to notify you about changes to our service
Legitimate Interest
Contractual Obligation


You are not obliged to provide us with personal information, but we cannot provide our products and services without it. You have the right to object to us using your personal information.

You can do this at any time by telling us and we will consider your request and either stop using your information or explain why we are not able to. Further details can be found below.

3. Marketing

We use your personal information to market products and services to you.

Our marketing activities may include providing information to you about products and services, promotions, special offers, news and events by We will either do this ourselves or use third party partners to do it for us. Where we use a third party we will ensure that they handle your personal data in accordance with this Fair Processing Notice and in accordance with our written instructions.

If you do not wish to receive marketing information about our products and services you can tell us at any time by using the contact details found in section 11, “Know your rights”.

4. The personal information we collect

We collect the following types of personal information about you so we can complete the activities in section 2, “How we use personal information”

5. Further information we may collect about you

Each time you visit the website www.chipworks.co.uk (the “Website”) we may automatically collect the following information
Use of personal information Lawful basis
  • to ensure that we optimise our efforts to keep our website safe and secure
Legitimate Interest
  • to administer our website
Legitimate Interest
  • to conduct internal operations including but not limited to troubleshooting, data analysis and testing
Legitimate Interest
  • to improve our website to ensure that content is presented in the most effective manner for you and for your computer, smart phone or tablet
Legitimate Interest
  • to make suggestions and recommendations to you about goods or services that may interest you
Legitimate Interest
  • to allow you to participate in interactive features of our service, when you choose to do so
Legitimate Interest
  • to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you
Legitimate Interest

Each time you contact our customer support centre we may automatically collect your personal or organisation’s telephone number(s).

6. Information we may receive from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. If this is the case we will have informed you when we collected that information that it may be shared internally and combined with information you give to us and information we collect about you.

We also work with third parties (including, for example payment and delivery services, analytics providers and search information providers) and may receive information about you from them.

7. Where we collect personal information

We will obtain your personal information directly from you, your representatives or from information you have made public, for example on social media.

We may receive personal information about you, when you contact Chipworks e.g. by doing any of the following

8. Sharing personal information

We may share your personal information with

9. Transferring personal information outside the UK

We use servers located in the United Kingdom to store your personal information where it is protected by UK law.

If we, or any of our suppliers, use servers located in the European Union (EU) to store your personal information, it will be protected by laws equivalent to those in the UK.

If any of our suppliers have servers outside the EU, our contracts with these suppliers will require them to provide equivalent levels of protection for your personal information.

We will not transfer your personal data out of the European Economic Area without ensuring that your rights and freedoms as a data subject are protected.

10. How long we keep personal information

We keep information only for as long as we need it to administer the products and services we provide, manage our business or as required by law or contract.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

11. Know your rights

You have the right to If you wish to exercise any of these rights you can do so by contacting us

Chipworks Data Ltd
The Barn
Danworth Farm
Cuckfield Road
Hurstpierpoint
BN6 9GL

Email    info@chipworks.co.uk
Phone   0300 1070 958

Please note that you do not always have all of the rights outlined above. Your ability to exercise your rights depends on the lawful basis we are relying on to process your data (as specified in section 2). For example, you do not have the right to be forgotten where we are processing your personal data pursuant to a legal obligation (i.e. the legal obligation for dogs to be microchipped).

More information about your rights and how and when you can exercise them can be found here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

12. Data Protection contact details

If you have any queries about how we use your personal information, please contact us

Chipworks Data Ltd
The Barn
Danworth Farm
Cuckfield Road
Hurstpierpoint
BN6 9GL

Email    info@chipworks.co.uk
Phone   0300 1070 958

Changes to our Fair Processing Notice

Occasionally it may be necessary to make changes to this notice. When that happens we will provide you with an updated version at the earliest opportunity. The most recent version will always be available on our website www.chipworks.co.uk



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